Our Service Level Agreements

 

Our SLAs for 2010-11

Broadband Support SLA

This document describes the support for Broadband and Internet for subscribing schools

Technical Support SLA

This document describes our Second Tier Technical Support SLA for subscribing schools

Content Support SLA

This document describes our Content and CurriculumSupport SLA for subscribing schools

Technician Service

This document describes our on-site Technican Service SLA for subscribing schools

RM Connect network support

This document describes our Second Tier RM Connect Technical Support SLA for subscribing schools


Securestore Terms and Conditions

Details of the terms and conditions relating to the Securestore remote backup system